Support Hub
We get lots of questions, and it’s super important to us that you can get the answers quickly and easily! So, if you’re having trouble using the site, making your order, or… anything else here really, please check this support documentation before reaching out to our team! You can start with the Frequently asked question list, and go from there.
Block Type Differences
We get questions all the time about the variety of block types we offer here at Hemlock Heritage, so we wanted to walk you through the differences!
Sales, coupon Codes, and Discounts
There are a variety of ways we run sales and offer discounts here at Hemlock Heritage! Largely, they'll fall into one of the following categories. ...
New Product Suite FAQ
TL;DR - we've added new customer-facing products called Canvas Print Blocks. They're NOT the same as Hemlock Heritage Photo Blocks, and we want you to...
Difficulty Logging In | Password Problems
You can log in with the inline tool in the site header, or over at the Login page. If you're struggling to log in, please check the following: Ensure...
Bulk Upload Images
Uploading images in bulkWe're thrilled to announce, you can now upload a .zip file of images associated with your order right on the Hemlock website! ...
Using the Product Builder
Using the Product BuilderWe've tried to make sure that the builder is as easy to use as possible, but just in case you're having trouble with it, we...
